Privacy Policy#

Last updated: April 8, 2026

This Privacy Policy explains how Vectreal collects, uses, and protects personal data when you use our services.

If you have questions, contact us at info@vectreal.com.

1. Who We Are#

Vectreal provides tooling for preparing, managing, and publishing 3D content for the web.

2. Data We Collect#

We collect the following categories of data, depending on how you use the platform:

• Account and profile data: name, email address, account identifiers.
• Authentication data: session and identity data processed through Supabase Auth (including optional Google sign-in).
• Billing and subscription data: billing status, plan, and payment-related metadata. Payment processing is handled by Stripe.
• Workspace and content data: projects, scenes, uploads, optimization-related metadata, and related logs.
• Contact and support data: information you submit through the contact form, including message content and your email address.
• Consent and preference data: consent choices for functional, analytics, and marketing categories; policy version; anonymous identifier where applicable.
• Technical and security data: IP-derived country, user agent, request metadata, and security/session tokens required to operate the service.

We do not intentionally collect sensitive personal data unless you choose to provide it in free-text fields.

3. How We Use Data#

We process data to:

• Provide, maintain, and secure the platform.
• Authenticate users and manage access.
• Deliver billing and subscription functionality.
• Operate and improve core features.
• Respond to support and contact requests.
• Measure product usage and performance where analytics consent is granted.
• Comply with legal obligations and enforce our terms.

4. Cookies, Consent, and Tracking#

Vectreal uses cookies and similar storage mechanisms for core operation and optional features.

Consent Categories#

• Strictly necessary: always enabled; required for authentication, CSRF protection, and core platform operation.
• Functional: remembers preferences such as UI settings.
• Analytics and performance: enables product analytics (PostHog) when opted in.
• Marketing and personalisation: optional category for future marketing features.

How Consent Works in the App#

• On first visit, users are shown a consent banner.
• Users can choose Accept all, Reject all, or Manage preferences.
• Preferences can be updated later from dashboard settings.
• Consent choices are stored server-side and associated with either a user account or anonymous identifier.

Current Tracking State#

• Analytics events are processed through PostHog only when analytics consent is enabled.
• We do not currently provide a separate /cookies page; this Privacy Policy is the authoritative cookie and consent notice.

5. Legal Bases for Processing#

Where required by law, we rely on one or more of:

• Contractual necessity.
• Legitimate interests (for security, reliability, and product operations).
• Consent (for optional categories such as analytics/marketing).
• Legal obligations.

You can withdraw optional consent at any time through in-app consent controls.

6. Sharing With Service Providers#

We share data only as needed with processors that help us run the service, such as:

• Supabase (authentication and data platform services).
• Stripe (billing and payments).
• Cloudflare and hosting/network infrastructure providers.
• PostHog (analytics, subject to consent).
• Email delivery providers used for support/contact workflows.

We do not sell personal data.

7. Data Retention#

We retain data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business/legal requirements.

8. International Transfers#

Your data may be processed in countries other than your own, depending on where our providers operate. We use appropriate safeguards where required.

9. Your Rights#

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing.

To make a privacy request, contact info@vectreal.com.

10. Changes to This Policy#

We may update this policy from time to time. Material updates will be reflected by updating the date at the top of this page.